1. Return Process

To request a return:

Contact our customer support within 7 days of receiving your order.

Provide your order number and clear photos or videos showing the issue.

Our support team will review your request and provide return instructions if approved.

Do not return any product without receiving confirmation from our customer support team.

2. Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be sent through a bank transfer or a supported mobile financial service, subject to verification.

Refund processing times may vary depending on your payment provider and financial institution.

3. Replacement Policy

If a replacement is approved, we will send the replacement product as soon as it is available, at no additional cost for eligible claims involving damaged, defective, or incorrect items.

4. Return Shipping

If the return is due to our error (such as a damaged, defective, or incorrect product), RKB Bazer will bear the applicable return shipping cost.

If the return is requested for other eligible reasons, the customer may be responsible for the return shipping charges.

5. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may request a return if your order meets the eligibility requirements in this policy.